Pottery painting and hand building sessions last for two hours unless agreed in advance.
Pottery will be stored for you for up to 3 months from the your date of visit, after which point we reserve the right to dispose of your pots without notice.
When you collect your pots please check them before leaving.
Deposits of between 50% - 100% are taken for wheel sessions, workshops and courses, this is deducted from gift vouchers at point of date reservation.
If you find yourself unable to attend the date you have booked, we require formal notice and the following cancellation terms come into effect on your payment.
Notice of 21 days or more – Full refund given
Notice of 14 to 20 days – 70% refund given.
Notice of 7 to 13 days – 50% refund given.
Notice of 6 days or less – No refund given.
e.g. if an event is on a Sunday and notice to cancel is given the Sunday before the event (7 days) a 50% refund of the amount paid will be given.
COVID 19 Extension to Cancellation Policy
We are a small business and rely on bookings to be able to offer our services cost effectively, we require a deposit as we cannot afford to run workshops and courses with low numbers due to cancellations.
Sadly, given the current situation, closures are a possibility.
If we are forced to cancel a workshop or event, we will offer a full refund as is our standard practice.
Due to the extraordinary situation that the Coronavirus presents, we are making an extension to our cancellations policy. We want to offer customers greater flexibility and do not want people to lose out from cancelling if they are vulnerable or unwell.
If customers cannot or do not wish to attend a workshop or event due to the Coronavirus, the standard terms and conditions will apply to refunds, however we will offer the alternative of a voucher for the full value of the deposit paid even if the notice period would normally mean a reduction in the refund amount.
For example :-
Customers who cancel with more than 21 days notice are entitled to a refund in full, as usual.
Customers who cancel with with less than 21 days notice can choose a partial refund under our standard terms and conditions or a voucher for the full value of the deposit paid.
The voucher will be issued by email and valid for a period of 6 months.
Please email us at firstname.lastname@example.org if you wish to discuss your booking.
Please accompany your children at Firefly, unless they are booked onto a supervised workshop or are aged 14 or over.
We reserve the right to ask you to leave Firefly at any point if we deem your behaviour to be aggressive or offensive towards us or other customers. We are welcoming to all and ask that all are respected and shown due consideration
Gift vouchers last for a period of 6 months from purchase, apart from Clay Experience Course vouchers which last for 1 year.
Please book events in in good time as our events are popular and can be booked up well in advance. We will not provide time extensions to vouchers for any other reason than extended closure on our part.
Food and drink
Firefly offers hot and cold drinks and cake. Please do not bring your own food or drink unless it has been agreed in advance as an option; when this is the case please remove your waste.
Firing issues are part of ceramics and there are a wide range of causes. If there is an issue with your pot within the paint-your-own firing schedule you can expect an offer to repaint or be refunded.
In the case of firing clay to bisque there are more elements out of our direct control therefore you run the risks of firing failures with us and we do not refund.