Coronavirus update


Closed until further notice

Following the instruction by government, Firefly Pottery is closed until further notice.

We love pots, but we love people more

We will not be removing uncollected pots at this time so if you have work to be collected it will be safe with us until we reopen.

If you have any questions please email at info@fireflypottery.co.uk

Thank you for the support and concern shown for Firefly over the past few days, take care and let’s look after each other and our community as best we can. xx

Extension to cancellation policy

We are a small business and rely on bookings to be able to offer our services cost effectively, we require a deposit as we cannot afford to run workshops and courses with low numbers due to cancellations.

Sadly, given the current situation, closures are a possibility.

If we are forced to cancel a workshop or event, we will offer a full refund as is our standard practice.

Due to the extraordinary situation that the Coronavirus presents, we are making an extension to our cancellations policy. We want to offer customers greater flexibility and do not want people to lose out from cancelling if they are vulnerable or unwell.

If customers cannot or do not wish to attend a workshop or event due to the Coronavirus, the standard terms and conditions will apply to refunds, however we will offer the alternative of a voucher for the full value of the deposit paid even if the notice period would normally mean a reduction in the refund amount.

For example :-

Customers who cancel with more than 21 days notice are entitled to a refund in full, as usual.

Customers who cancel with with less than 21 days notice can choose a partial refund under our standard terms and conditions or a voucher for the full value of the deposit paid.

The voucher will be issued by email and valid for a period of 6 months.

Please email us at info@fireflypottery.co.uk if you wish to discuss your booking.

Gift Cards

Finally, if you’d like to show your support financially please grab one of our gift cards as it would really help us out!
Many thanks
All at Firefly

Contact Us.

Feel free to email us, phone us, or visit us. You can find us using our nifty map (just scroll down a bit).


Contact

Location.

116 Town Street, Horsforth, Leeds LS18 4AH