Extension to cancellation policy

We are a small business and rely on bookings to be able to offer our services cost effectively, we require a deposit as we cannot afford to run workshops and courses with low numbers due to cancellations.

Sadly, given the current situation, closures are a possibility.

If we are forced to cancel a workshop or event, we will offer a full refund as is our standard practice.

Due to the extraordinary situation that the Coronavirus presents, we are making an extension to our cancellations policy. We want to offer customers greater flexibility and do not want people to lose out from cancelling if they are vulnerable or unwell.

If customers cannot or do not wish to attend a workshop or event due to the Coronavirus, the standard terms and conditions will apply to refunds, however we will offer the alternative of a voucher for the full value of the deposit paid even if the notice period would normally mean a reduction in the refund amount.

For example :-

Customers who cancel with more than 21 days notice are entitled to a refund in full, as usual.

Customers who cancel with with less than 21 days notice can choose a partial refund under our standard terms and conditions or a voucher for the full value of the deposit paid.

The voucher will be issued by email and valid for a period of 6 months.

Please email us at info@fireflypottery.co.uk if you wish to discuss your booking.